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Contact Us

  • Chappell's Florist
  • 802-658-4733
  • 1437 Williston Road South Burlington, VT 05403 United States of America

About us

From ethereal and organic styles, to bold, lavish bouquets, our signature styles combine technique, texture, movement and balance with a focus of assuring freshness and longevity with natural components.

FAQ

Where do you deliver flowers in Burlington, VT?

We deliver flowers throughout Burlington, VT and nearby communities including South Burlington, Winooski, Colchester, Shelburne, Williston, Essex, Essex Junction, Charlotte, and surrounding areas. We also deliver to local hospitals, colleges, funeral homes, and businesses where permitted by facility policies.

Do you offer same-day flower delivery in Burlington, VT?

Yes. Same-day flower delivery is available in Burlington, VT on select arrangements when orders are placed before 11:00 AM local time on weekdays and Saturdays. Availability may vary based on delivery volume and destination.

What time do I need to order for same-day flower delivery?

To qualify for same-day delivery in Burlington and nearby areas, please place your order by 11:00 AM local time. Orders placed after the cutoff time will be scheduled for the next available delivery date.

How much does flower delivery cost in Burlington and surrounding cities?

Flower delivery fees vary by location and order total. Delivery may be free on orders over $100, while standard delivery fees can be up to $9.99. Your exact delivery fee is always shown at checkout before you complete your purchase.

Can I choose a future delivery date for my flowers?

Yes. You can select a specific delivery date during checkout, including future dates for birthdays, anniversaries, holidays, and special occasions.

What happens if no one is home when the flowers are delivered?

If the recipient is not available, our delivery team will leave the flowers in a safe location when possible or follow any delivery instructions you provide at checkout. For certain locations, we may contact the recipient to ensure proper delivery.

How fresh are your flowers?

All arrangements are designed fresh daily using high-quality blooms. With proper care, most flower arrangements remain fresh and beautiful for approximately seven days or longer.

Will my flowers look exactly like the photo online?

Each arrangement is handcrafted by professional local florists, so designs may vary slightly from photos. We always match the style, color palette, and value shown. Seasonal availability may require substitutions, which are made with equal or greater value while preserving the overall look.

Can I request specific flowers or colors?

Yes. You may include special requests at checkout or contact us directly. While specific blooms cannot always be guaranteed due to availability, we do our best to accommodate preferences whenever possible.

Do you offer custom flower arrangements?

Yes. We create custom floral designs tailored to your occasion, color preferences, and budget. Custom requests are subject to flower availability and design time.

What types of occasions do you provide flowers for?

We offer floral arrangements for birthdays, anniversaries, sympathy and funerals, weddings, holidays, corporate events, and everyday occasions throughout Burlington and surrounding areas.

Can I add a personalized message to my flower order?

Yes. Every flower delivery includes a complimentary card message where you can add your personal note during checkout.

What happens if a flower in my arrangement is unavailable?

If a specific flower is unavailable, it will be replaced with a similar bloom of equal or greater value to maintain the overall design and quality of your arrangement.

Do you make substitutions in flower arrangements?

Yes. Substitutions may be necessary due to seasonal availability or local sourcing, but we never compromise on quality or overall presentation.

What is your satisfaction policy?

If you are not satisfied with your flower delivery, please contact us within 24 hours of delivery so we can address the issue promptly.

Do you offer contactless flower delivery?

Yes. Contactless delivery is available. You can request this option during checkout or include instructions in your order notes.

Can I order flowers in advance?

Absolutely. Ordering in advance allows you to reserve your preferred delivery date, especially for busy holidays and special occasions.

Do you offer flower subscriptions in Burlington, VT?

Yes. We offer weekly, biweekly, and monthly flower subscriptions for homes and businesses. For subscription details, please call 802-658-4733.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Venmo, Google Pay, and Apple Pay through our secure online checkout.

Can I send flowers anonymously?

Yes. You may send flowers anonymously by leaving the sender name blank when adding your card message.

How do I take care of my flowers after delivery?

Trim stems at an angle, place flowers in clean water immediately, change water daily, and keep arrangements in a cool area away from direct sunlight or heat. Remove wilted blooms as needed to extend freshness.