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Contact Us

  • Chappell's Florist
  • 802-658-4733
  • 1437 Williston Road South Burlington, VT 05403 United States of America

About us

From ethereal and organic styles, to bold, lavish bouquets, our signature styles combine technique, texture, movement and balance with a focus of assuring freshness and longevity with natural components.

Frequently Asked Questions

Florwer Delivery

Can I choose a future delivery date for my flowers?

Yes. You can select a specific delivery date during checkout, including future dates for birthdays, anniversaries, holidays, and special occasions.

Can I order flowers in advance?

Absolutely. Ordering in advance allows you to reserve your preferred delivery date, especially for busy holidays and special occasions.

Do you offer contactless flower delivery?

Yes. Contactless delivery is available. You can request this option during checkout or include instructions in your order notes.

Do you offer same-day flower delivery in Burlington, VT?

Yes. Same-day flower delivery is available in Burlington, VT on select arrangements when orders are placed before 11:00 AM local time on weekdays and Saturdays. Availability may vary based on delivery volume and destination.

How much does flower delivery cost in Burlington and surrounding cities?

Flower delivery fees vary by location and order total. Delivery may be free on orders over $100, while standard delivery fees can be up to $9.99. Your exact delivery fee is always shown at checkout before you complete your purchase.

Where do you deliver flowers in Burlington, VT?

We deliver flowers throughout Burlington, VT and nearby communities including South Burlington, Winooski, Colchester, Shelburne, Williston, Essex, Essex Junction, Charlotte, and surrounding areas. We also deliver to local hospitals, colleges, funeral homes, and businesses where permitted by facility policies.

What happens if no one is home when the flowers are delivered?

If the recipient is not available, our delivery team will leave the flowers in a safe location when possible or follow any delivery instructions you provide at checkout. For certain locations, we may contact the recipient to ensure proper delivery.

What time do I need to order for same-day flower delivery?

To qualify for same-day delivery in Burlington and nearby areas, please place your order by 11:00 AM local time. Orders placed after the cutoff time will be scheduled for the next available delivery date.

Where does Chappell's Florist deliver?

Please visit our Flower Delivery Information page for a list of all cities and towns in the Burlington area that are part of our local delivery area. We can also process orders for delivery anywhere in the United States (same day not available), so let us know if you'd like to send flowers to your aunt in Chicago, or cousin in Reno!

Flower Quality & Care

How do I take care of my flowers after delivery?

Trim stems at an angle, place flowers in clean water immediately, change water daily, and keep arrangements in a cool area away from direct sunlight or heat. Remove wilted blooms as needed to extend freshness.

How fresh are your flowers?

All arrangements are designed fresh daily using high-quality blooms. With proper care, most flower arrangements remain fresh and beautiful for approximately seven days or longer.

Will my flowers look exactly like the photo online?

Each arrangement is handcrafted by professional local florists, so designs may vary slightly from photos. We always match the style, color palette, and value shown. Seasonal availability may require substitutions, which are made with equal or greater value while preserving the overall look.

Custom Arrangements & Services

Can I request specific flowers or colors?

Yes. You may include special requests at checkout or contact us directly. While specific blooms cannot always be guaranteed due to availability, we do our best to accommodate preferences whenever possible.

Do you make substitutions in flower arrangements?

Yes. Substitutions may be necessary due to seasonal availability or local sourcing, but we never compromise on quality or overall presentation.

Do you offer custom flower arrangements?

Yes. We create custom floral designs tailored to your occasion, color preferences, and budget. Custom requests are subject to flower availability and design time.

Do you offer flower subscriptions in Burlington, VT?

Yes. We offer weekly, biweekly, and monthly flower subscriptions for homes and businesses. For subscription details, please call 802-658-4733.

What happens if a flower in my arrangement is unavailable?

If a specific flower is unavailable, it will be replaced with a similar bloom of equal or greater value to maintain the overall design and quality of your arrangement.

What types of occasions do you provide flowers for?

We offer floral arrangements for birthdays, anniversaries, sympathy and funerals, weddings, holidays, corporate events, and everyday occasions throughout Burlington and surrounding areas.


Orders, Payments & Policies

Can I add a personalized message to my flower order?

Yes. Every flower delivery includes a complimentary card message where you can add your personal note during checkout.

Can I include a special message with my online order?

You bet. Once you've clicked on a product, you can add your recipient's name, a special message and the gift sender's name. Simply add the delivery date, add your item to the cart and - voila! - you're ready for checkout.

Can I order online and then pick up my flowers in the store?

Certainly! Simply select "Pick Up In Store" on the checkout page, after you've entered your Delivery information. You will not be charged a delivery fee.

Can I request delivery on a holiday?

Delivery service is not available on legal holidays. Items requested for these times must be delivered the day before or day after the date requested.

Can I send flowers anonymously?

Yes. You may send flowers anonymously by leaving the sender name blank when adding your card message.

Can I send to multiple arrangements to different addresses in the same order?

No, you'll need to place separate orders for each delivery address.

What is your satisfaction policy?

If you are not satisfied with your flower delivery, please contact us within 24 hours of delivery so we can address the issue promptly.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Venmo, Google Pay, and Apple Pay through our secure online checkout.